SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Office (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgetsoffice.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good vacuum cleaner I have it work 3 years it for sister paid mechs 35 Shek
Excellent.
At the top !!!
The frankness is sweet once I tried it with sweeping, but the survey after the rate of arrival to me took a lot of time reached me quickly once the frankness is not in it and I
Frankness performance such as the performance of vacuum cleaners of 800 and more The difference between them is that they do not have an application on mobile For delivery written in two or five days I ordered on 19/5 arrived on 27/5 and shipping from Saudi Arabia
The robot brought a courier. Packing quality, delivery is unrealistically fast! At first sight, everything is whole. Tests will take place after work, in the evening) it is a pity that the base got black
high quality , nice store , recommended
Perfect as always!!! I don't know more how many I have purchased!! For me two remote 3 years but in the meantime them I purchased for so many friends that I have ask it for them!
Excellent broom and clean it is wonderful, walk over the brushes and have more than a cleaning program and still under the experience is in principle excellent and there is no defect and has several advantages but lacks the
Powerful vacuum cleaner. I took my mother for a gift. More powerful than mine, in the future I will buy in this store and myself. The store goes well on contact, all explained
Very cool, at a reasonable price unlike the rest they sell over $200... The price compared to the performance is very excellent .. I took it at the time of the offers at about $125 .. Very excellent and I recommend it
Came in two days. I didn't even expect it. Well packed. Long thought to acquire a robot vacuum cleaner or not. Now I regret that I did not buy it before. Very good thing. Saves time for cleaning.
The vacuum cleaner is the same as descripted. Delivery was within less than a week and I was very surprised. There was an issue after starting and store react very fast with different solution. Finally they send me a new wheel with fast delivery and now everything work very well. It clean each room with both functions and It help me a lot during my daily life. Thank you very much to the seller. I'll buy again from him.
Great.
Delivery fast, only three days. To the apartment. I haven't tried it yet. I'll write later.