SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gadgets Office (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gadgetsoffice.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic Garland, as desired. In this goal I wanted bright lanterns and this Garland performed the task, it's a pity that only the delivery of Plus was written, and the result was as usual.
Excellent quality, polite store, fast delivery to Siberia, the product fully corresponds to the description, arrived without damage, I buy not the first time this seller, the store and the seller.
Just super!!!! The order came in less than a week :)))) everything works, I highly recommend. Diodes on a thin wire. My Garland came on batteries, which was initially surprised as it was not said in the description. But I'm not. So if you need from USB then write in the comment or check with the store! In the remote control there is no battery, I do not know whether it works or not. On the unit where the battery has a mode switch. The wire with the block is long, almost to the floor gets.
Garland is great. It burns bright, many modes. You can turn on both from the remote and without it, on the USB connector there is a button. Recommend. In Moscow it came in 12 days
Mountainary of the sea, width of prosperity, hang up the windows of 3 bars Aa!
Thank you, everything is cool. But for such a long wire, the price is great.
Great garlands. Everything works. Pleasant warm light. It is convenient that there is a USB. It looks very easy on the window, does not weigh in contrast to other wires. The cat is delighted.
Garland is love. Thin strings of wire, you can adjust the length. Battery pack (finger), control panel (round battery). Looks very cool. Sent fast. I did not communicate with the store. Garland recommend!!! Best
I ordered 2 pieces at once. It came very quickly. Neat packaging. Included remote control for switching modes. For this price, there are no analogs. Recommend to order
Garland came quite quickly, no complaints, but I expected a more compacted thread with lamps. Actually blind made of copper fine wire, not very strong. While untangled and hung like did not break see how long it will last. Complete with a remote control without a battery. USB connection without unit. It looks cool. In general, I am happy with the purchase, thank you to the store.
All as in the description, all working. In places, the truth is tangled came, and back then it will be difficult to roll, TK provolka is very thin. But its price justifies) 2 weeks to Moscow
Garland came a little later than the declared time (express delivery), corresponds to the description, until it included
The description can and accurate, only I represented the goods differently. I was surprised that the Garland was very very thin, the bulbs were very tiny. But in this big plus, such a Garland can be hung anywhere, it is not weighty and will look beautiful. I ordered on batteries, this is also a big plus)))
Quickly came the parcel in a five-piece and was opened to see the contents did not please put back. On the Garland ordered a height of three meters and when installing folded vertically in two layers and so hurt rare take more and fold on the photo folded in two layers.
Description corresponds, the remote control works quality at altitude. Seller recommend.
The remote does not work, but there is a button on the USB. Many modes, I'm happy.